Store Credit Option (for Returns)

Yes — we now offer store credit as a return option worldwide!

Choosing store credit is the quickest and easiest way to get your money back and shop with us again.

Here’s how it works:

• International customers have 30 days to return items for store credit or request an exchange/refund
• Store credit is issued as a gift card code, which you’ll receive by email
• You can use that code at checkout on any future purchase

To start a return, simply fill out the support form below.
We’ll take care of the rest 💬

Need to return something?

We totally get it — sometimes an item just doesn’t work out. If your item was purchased from anyqs.shop and is still in its original condition, you have up to 30 days from delivery to send it back to us!

What can I return?

Most items are eligible for return within 30 days of delivery, as long as they are unworn, unused, unwashed, and returned in the same condition you received them.

Here are a few exceptions:

• 🩲 Underwear & Swimwear — not returnable for hygiene reasons
• 🧦 Socks — can be returned if unopened in original packaging
• ✍️ Personalized items — cannot be returned
• 🏷 Final Sale items (50% off or more) — cannot be returned, exchanged, or refunded. These are clearly marked as "Final Sale" at checkout

📌 All returned items are inspected before approval. If the item is worn, damaged, or in poor condition, we won’t be able to issue a refund.

When will I get my refund?

Once your return reaches our warehouse, refunds are usually processed within 7 business days. After that, it may take another up to 5 days for the money to show up in your account.

We’ll refund to the original payment method. If you used a gift card, that amount will go back to the gift card first.

📄 Be sure to keep your return shipping receipt in case we need to confirm anything.

Can I combine multiple returns?

We’re currently unable to accept combined returns.
Please send each return in its own package, even if they’re from the same order.

Combining returns can cause errors in processing and might delay your refund.
Already sent a combined return? Let us know — and keep your proof of return.

Do you offer exchanges?

Yes — but only for a different size of the same item (not a different product).
Once your returned item is scanned at our warehouse, we’ll ship out the new size.

We can’t reserve exchange items in advance, so if it sells out in the meantime, you’ll receive a refund instead.

⏱ Refunds for failed exchanges may take up to 5 business days to process.

Paid by card?

No problem — we’ll refund directly to your card, just make sure you can provide proof of purchase (your order number or e-receipt works great!).

Faulty or incorrect item?

If something’s wrong with your order — we’re here to fix it!
Check our guides for faulty items or wrong items to know what to do next.

Tried on your new AQ? fit but need a different size? No worries — we’ve got you covered!

You can request a free exchange for a different size within 30 days of receiving your order. Just return the original item through our returns process and choose your preferred size — we’ll send it out once the return is processed.

Is my exchange guaranteed?

Not always. While we do our best, stock isn’t reserved when you request an exchange — so the size you want might sell out before we process it.

If that happens, we’ll automatically refund you back to your original payment method and email you to confirm.

How long does an exchange take?

Once we get your return at our warehouse, it usually takes up to 7 days to process.

If your requested size is available, we’ll ship it out within 1–2 days after approval and email you with a new tracking link.

Didn’t get a confirmation email within a week?
Check your spam/junk folder — and if it’s still missing, just reach out to us and we’ll check for you.

Still waiting for your refund?

We know waiting isn't fun — but there could be a few reasons why your refund hasn’t come through yet.

Return delivery times can vary depending on your location and the courier you used, and in some cases, it may take up to 30 days for your return to reach our warehouse.

How do I check the status of my return?

If your courier provided tracking, check to see if it shows updates like “Returned,” “Delivered,” or “Returned to Warehouse.”
Once your return arrives at our warehouse, our team will process it within 7 days — and you’ll get an email confirmation once your refund has been issued.

After that, your bank may take up to 5 days to show the money back in your account.

When exactly will I get refunded?

Refund timelines depend on where you're returning from. You can find country-specific timeframes on our How Do I Return My Items? page.

If your return hasn’t updated within the expected window — reach out to us!

Please include:

• 📸 A photo of your return shipping receipt
• 🧾 Your order number (e.g. #US123456)

One of our team members will get back to you as soon as possible!

We’re really sorry about that — we’ll make it right!
There’s no need to return the item just yet.

First, please note: we’re only able to help with items purchased directly from our official store at anyqs.shop.
If you bought the item from a third-party retailer or reseller, please reach out to them directly.

What to do:

If you purchased from anyqs.shop, just send us a message and include:

• Your full name and email
• Your order number (e.g. #US123456)
• The name or description of the item (if you know it)
• 📸 Clear photos showing:

🕒 All claims for faulty or incorrect items must be submitted within 7 days of delivery.

No order number?

If you don’t have your order number or receipt, your request will be reviewed at our discretion. In this case, the solution may be either:

• An exchange only
• Or store credit (equal to the current price of the item)